So let's imagine you have decided that you are ready to give Scott a call. Maybe you are in the market for a new table, or cabinets. In any case, the process is similar. Here is a quick glimpse of what that consultation might include.
If you call, Scott will have some questions for you to get an idea about what you are needing. If you e-mail, he will still want to talk with you. "Why does he need to call me?", you might ask. Frequently, people want a ball-park answer about cost and time-frame, but without enough information, it is not possible to give a price. There are so many variables to consider. Scott will need some basic information, such as:
- What is the job?
- When are you planning for this job to be completed?
- What type of wood do you want?
- What style are you interested in?
- How do you want this finished?
- Approximately what are the dimensions you are looking for, if you know?
- Do you have photos or drawings of styles that you are drawn to?
- Are you local, or will I need to travel?
There may be others, depending on the circumstances.
After he has some information, he will make an appointment to meet with you in person and make some rough sketches. We will show you samples, if possible, and if you want any assistance in designing or deciding what you want, we will help you any way we can. If you need less help, he will just plan based on your designs, if you would like more guidance, he is available to make suggestions. The meeting can be in your home/business, or in our home, shop, or showroom. Then, based on your answers, he will give you a ball park answer about cost and time frame.
If everything sounds right to you, he will work on more detailed ideas with you and take more measurements. He may give you samples. He will then figure a written proposal for you, and once he has your "Okay" we will send you an invoice for the down payment for materials, so that we can be ready when it is time to begin the work. We won't order materials without the deposit.
Depending on the size of the job, he will break your installments into payments. Each one is due upon receipt, and the final is due at installation/delivery. Once he gives you a written contract, he doesn't change prices unless you make changes.
Scott stands behind his word, and he has never had a disappointed customer. He cares very much about customer satisfaction. References are always available!
"Scott is a true craftsman. His concern for the owner's satisfaction sets Scott apart from any other contractor who has ever worked for us"
Arthur and Susan Stewart